Return, Replacement & Refund Policy

Last Updated: 24 July 2026

Return, Replacement & Refund Policy

At Vithaldas Narayandas and Sons (“V. N. Sons”), customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help in accordance with the policy outlined below.

Eligibility for Returns

Products may be eligible for return if:

• The wrong product has been delivered.
• The product is received in a damaged condition.
• The product has a manufacturing defect.
• The product received is significantly different from what was ordered.

Return requests must be initiated within 7 days from the date of delivery.

Conditions for Return

To be eligible for a return, the product should:

• Be unused and in its original condition.
• Be returned with the original packaging, labels, and accessories, wherever applicable.
• Be accompanied by proof of purchase or order confirmation.

Products returned without adequate packaging or showing signs of misuse may not qualify for return or replacement.

Replacement

Where a return request is approved, V. N. Sons may offer a replacement for eligible products, subject to stock availability.

If the same product is unavailable, we may offer an alternative product of equivalent value or process the request in another suitable manner at our discretion.

Refunds

Once the returned product has been received and inspected, we will notify you regarding the status of your request.

Approved refunds, where applicable, will be processed through the original mode of payment or another appropriate method, as determined by V. N. Sons.

The time required for the refunded amount to reflect in your account may vary depending on your payment provider or financial institution.

Non-Returnable Items

The following products are generally not eligible for return unless they arrive damaged or defective:

• Products damaged due to misuse, negligence, or improper storage.
• Products returned without original packaging where packaging is essential.
• Products showing signs of use after delivery.
• Clearance, promotional, or specially discounted items, unless otherwise specified.

Return Process

To request a return or replacement, please contact our Customer Care team with:

• Order Number
• Name of the Customer
• Contact Number
• Reason for the request
• Photographs of the product and packaging, where applicable

Our team will review your request and guide you through the next steps.

Inspection

All returned products are subject to inspection upon receipt.

Approval of a return, replacement, or refund is at the sole discretion of V. N. Sons after verifying the condition of the returned product.

Shipping for Returns

Unless the return is due to an error on our part or a confirmed manufacturing defect, customers may be responsible for the cost of returning the product.

If a replacement is approved, V. N. Sons will arrange dispatch of the replacement product as applicable.

Contact Us

For any questions regarding returns, replacements, or refunds, please contact:

V. N. Sons Customer Care

Vithaldas Narayandas and Sons

755/56/57 Budhwar Peth,
Phadke Houd Chowk,
Pune, Maharashtra 411002, India

Email: vns@vnsons.com

Phone: +91 74999 43397