Privacy Policy

At Vithaldas Narayandas and Sons (“V. N. Sons”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or communicate with us.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full Name
• Billing and Shipping Address
• Email Address
• Mobile Number
• Company Name (where applicable)

Order Information

• Products Purchased
• Order History
• Payment Status
• Delivery Information

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Cookies
• Website Usage Data

2. How We Use Your Information

Your information may be used to:

• Process and fulfil your orders.
• Provide customer support.
• Send order confirmations and shipping updates.
• Respond to enquiries and requests.
• Improve our website, products, and services.
• Prevent fraud and maintain website security.
• Comply with applicable legal and regulatory requirements.

We do not sell or rent your personal information to third parties.

3. Payment Information

Payments made through our website are securely processed using trusted third-party payment service providers, including CCAvenue and supported payment methods such as Credit Cards, Debit Cards, Net Banking, UPI, and other available digital payment options.

V. N. Sons does not store your complete card details, banking credentials, or payment passwords on its servers.

4. Cookies

Our website uses cookies and similar technologies to:

• Improve website performance.
• Remember your preferences.
• Enhance your shopping experience.
• Analyse website traffic.
• Maintain website security.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

• Payment Gateway Providers
• Shipping & Logistics Partners
• Website Hosting Providers
• Email Communication Services
• Analytics Services
• Security Services

These providers receive only the information necessary to perform their respective services and are expected to safeguard your information appropriately.

6. Data Security

We implement reasonable technical, administrative, and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, misuse, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders.
• Provide customer support.
• Meet legal and regulatory obligations.
• Resolve disputes.
• Maintain business records.

Once the information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

8. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information.
• Correct inaccurate information.
• Update your information.
• Request deletion of your personal information where legally permissible.
• Withdraw consent where processing is based on consent.

Requests may be submitted using the contact details provided below.

9. GDPR Notice

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with similar data protection laws, you may have additional rights regarding your personal information, including the right to access, rectify, erase, restrict processing, object to processing, and request data portability, subject to applicable legal requirements.

10. California Privacy Rights (CCPA)

If applicable, California residents may request information regarding the personal information collected, request deletion of eligible personal information, or exercise other rights available under applicable California privacy laws.

11. Children’s Privacy

Our website is intended for general audiences and is not directed toward children under the age of 18. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information through our website, please contact us so that appropriate action can be taken.

12. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites.

Users are encouraged to review the privacy policies of any third-party websites they visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or operational practices.

The updated version will be published on this page with the revised “Last Updated” date.

14. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

V. N. Sons Customer Care

Vithaldas Narayandas and Sons

755/56/57 Budhwar Peth,
Phadke Houd Chowk,
Pune, Maharashtra 411002, India

Email: vns@vnsons.com

Phone: +91 74999 43397